Portfolio

Nigel RAMOUTAR
My Portfolio!

ABOUT ME

ABOUT ME



With over a decade of specialized experience in fraud investigations, I have consistently delivered impactful results across multiple organizations on a national scale. My ability to collaborate effectively with diverse leadership teams and colleagues has been instrumental in driving strategic initiatives and achieving organizational objectives.

I have spearheaded inter-provincial fraud group takedowns and engaged directly with law enforcement to implement tracking measures, facilitating the successful execution of warrants and the recovery of assets obtained through fraudulent means. My proactive efforts in dismantling Organized Retail Fraud and Organized Retail Crime Groups reflect a deep commitment to tackling complex financial crimes.

A passionate advocate for the fight against Organized Retail Crime, I also contribute to community efforts addressing human trafficking and missing persons cases. My insights are shared through various podcasts and webinars, and I take pride in mentoring colleagues, including those transitioning into law enforcement roles.

My proficiency in analyzing exception reports, utilizing advanced analytical tools, and adapting to evolving challenges has been key to my sustained success in this field. I am dedicated to leveraging my extensive skill set and knowledge to enhance risk management strategies and drive impactful outcomes for organizations in the financial sector.

CERTIFICATIONS




CERTIFICATIONS

PUBLIC EVENTS




PUBLIC EVENTS

MY SKILLS

MY SKILLS




Professional Experience

I have over a decade of experience in the Retail Industry. I have experience in the following areas:

  • Credit Card Applications
  • Exception reports
  • Card not present
  • Report Writing and Court Appearances
  • Fraud Analyst KYB & KYC
  • Account Takeovers
  • Chargebacks
  • Bust Outs
  • Cheque Kiting
  • Counterfeit Tender
  • Counterfeit Financial Cards
  • Counterfeit Gift Cards
  • Gift Card Fraud
  • E-Commerce Transactional Fraud
  • Retail Transactional Frauds
  • Debit Card Fraud
  • Friendly Fraud
  • Interprovincial and localized fraud groups
  • Organized Retail Crime
  • Organized Retail Fraud Groups
  • International Fraud Investigations
  • OSINT
  • Digital Evidence Collection
  • Training Managers and Staff on Asset Protection
  • Vendor relationship
  • After hours emergency repsonse

RESUME

RESUME

Independent Contractor: Remote Investigations Canada

October 2023 - Present

Toronto, ON

Establishes and manages a robust source network for comprehensive investigations, ensuring the company's safety by conducting thorough background checks on clients and entities to identify potential risks and red flags. Coordinated fraud investigations, resolved issues, and liaised with law enforcement.Increases business awareness through advertising and networking, implements fraud programs and procedures for clients, and educates clients on emerging fraud trends, developing strategies to mitigate associated risks.

Fraud Analyst: Wagepoint

July 2022 - December 2023

Remote

Contributed to preventing fraud by reviewing customer accounts, contributing to fraud rule creation, and conducting open-source investigations. Ensure compliance by reviewing client information for KYB and KYC standards and report risk findings to supervisors promptly. Help implement questions known as the basic standard requests working with the Onboarding & Sales Team for files with limited information, which increased productivity by 20%.

Senior Investigator:Ezy Search Investigations

January 2018 - October 2023

Toronto, ON

Coordinated fraud investigations, resolved issues, and liaised with law enforcement. Managed gift card cases, conducted skip tracing, and IP investigations. Recovered $480,000 in stolen goods, apprehending suspects and securing counterfeit samples covertly.

Rexal Pharmacy Group ULC: External Fraud & Crime Specialist

April 2019 - November 2021

Mississauga, ON

Managed and conducted Organized Retail Crime Investigations across six provinces, overseeing external criminal database management and law enforcement liaison.Trained over 300 stores on using the criminal database Auror for reporting external losses and preparing reports of loss with CCTV evidence for law enforcement. Achieved (ROI) for the Auror Case Management system within three months of employment that was then utilized company wide.

Sears Canada Inc. Organized Retail Crime Investigator

November 2012 - June 2017

Toronto,ON

Conducted comprehensive fraud investigations, including fraudulent identifications, credit card frauds, and cheque kitting, supporting chargeback requests and analyzing fraud analytics. rained Loss Prevention staff on collecting evidence for Organized Retail Crime Cases. Awarded the Toronto Police Community award for apprehension of a break and enter suspect for a value of $220,000 who was allegedly linked to over $1 million dollars in losses at multiple retailers.